SPOC serves as the focal point of contact where all IT operation-related inquiries from customers are received and processed. The multi-faceted management structure, including Incident Management, Problem Management, Change Management, Configuration Management, Reporting, etc., will provide a strong protection to customers' IT environment. All inquiries and incidents are stored in database, so that the latest information can be shared and presented at any desired time.


EMS is an IT operation platform that was uniquely built by KBGS on the basis of the years of experience and advanced expertise of KDDI and BT. This is a package of IT operation tools comprising the 24H365D Real-time Monitoring System, Configuration Management System, Incident Management Database, Reporting, etc. Located in one of the most quake-proof buildings with fully redundant power supply along with the vein authentication personal verification system, EMS is operated in a fully secured environment.