KDDI&BT Global Solutions Corporation (hereinafter referred to as "KBGS") recognizes the importance of personal information. In order to thoroughly protect such information, KBGS, in observing the Telecommunications Business Law, the Law Concerning Broadcast on Telecommunications Services, Personal Information Protection Act, Guidelines Concerning Protection of Personal Information in Telecommunications Businesses, Guidelines Concerning Protection of Personal Information of Broadcast Service Users, and other such laws and ordinances, publicly discloses and pledges to comply with this Privacy Policy.

1. Collection of Personal Information

KBGS collects the personal information (such as name, address, telephone number, and E-mail address) of its customers to the extent necessary to provide its telecommunications services.

In addition, when KBGS has collected personal information from its customers or attempts to collect personal information from its customers, KBGS discloses to its customers and announces to (or notifies) its customers the intended purpose for which it will use such information.

2. Usage of Personal Information

KBGS will not handle the personal information in its possession beyond the extent necessary for fulfilling its intended purpose of usage, except in the following cases:

• In instances where the customer has granted their permission
• In instances where KBGS is required to do so by a legally-enforced order
• If such information is required for the protection of a person's life, body, or property, and the permission of the customer cannot be readily obtained
• If such information is required especially for the improvement of public health or the promotion of sound nurturing of children, and the permission of the customer cannot be readily obtained
• If it becomes necessary by legal ordinance to cooperate with a government agency, public authorities, or parties authorized by them, and there is concern that seeking permission of the customer may hinder the execution of the relevant duties

<Purpose of Usage>

• (1)Duties regarding payment collection
• (2)Duties regarding response to customer consultations
• (3)Duties regarding performing customer service
• (4)Duties regarding adding and changing optional services
• (5)Duties regarding cancellation of service
• (6)Duties regarding providing information about current services, new services, or new features
• (7)Duties regarding research surveys
• (8)Duties regarding campaigns intended to promote usage, etc.
• (9)Duties regarding development of new services and evaluation/improvement of service quality
• (10)Duties regarding development, usage, and administration of facilities, equipment, and software for providing services
• (11)All other purposes determined by the signing of agreements

3. Management of Personal Information

KBGS takes measures to manage access to personal information, limit the steps of its handling, and prevent unauthorized outside access, as well as measures to prevent leakage, loss or damage (hereinafter referred to as "Leakage, etc.") and other necessary and appropriate measures (hereinafter referred to as "Safety Management Measures") in order to safely manage personal information.

In taking these Safety Management Measures, KBGS applies standards including Safety and Reliability Standards of Information Communications Networks (Notice No. 73, MPT, 1987).

Safety Management Measures are classified into two major categories, Technological Protection Measures and Organizational Protection Measures, and each category is implemented appropriately.

(1) Technological Protection Measures

• Management of access to personal information (limiting employees with authority to access information (including measures such as immediate deactivation of accounts of employees who have transferred or left the company), surveillance of access status (such as long-term storage of access logs), regular changing of passwords, room entry/exit supervision, etc.)
• Limits to steps in handling of personal information (prohibition of storage to external storage devices without permission, etc.)
• Measures to prevent unauthorized outside access (establishing firewalls, etc.)

(2) Organizational Protection Measures

• Clearly regulating the responsibility and authority of employees and subcontracted parties engaged in safety management
• Establishing internal codes of behavior and manuals regarding safety management, and instructing employees to comply with such codes and manuals, as well as supervising compliance with such codes and manuals where appropriate
• Appropriate supervision of employees and subcontracted parties involved with safety management through measures such as confidentiality agreements with employees and subcontracted parties
• Necessary training for employees involved with safety management

4. Disclosure of Personal Information

KBGS will answer, within a reasonable time period, requests from the customer or a party acting on behalf of the customer for disclosure of applicable personal information, except in the following cases:

• If there is due concern of damage to the life, body, property, or other rights or interests of the customer or any third party
• If there is due concern of a significant obstruction to the proper operations of KBGS
• If there is the possibility of violation of any legal ordinances

For personal information disclosure procedures, please refer to the page here.

5. Amendments of Personal Information

KBGS, if requested by the customer or a party acting on behalf of the customer to make amendments, additions, or deletions to the content of the applicable personal information (hereinafter referred to as "Amendments, etc.") will examine the request within a reasonable time period and, based on this examination, will carry out Amendments, etc. of the applicable personal information within the extent necessary to fulfill the intended purpose.